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FAQ

How can I contact Tone Time Anytime?

You can reach our support team by using our Contact Us form or at Facebook @tonetimeanytime and we will respond within 48 hours.

Can I cancel my order after I've made a purchase on the website?

Unfortunately, we cannot cancel orders as they are processed right after we receive them to serve you better.

How do I return or exchange an item?

See Returns & Refund.

What types of payments do you accept?

We accept all payments by Visa, MasterCard, American Express, Discover, Google Pay and Shop Pay.

What are your shipping options?

We offer both standard and expedited shipping. See Shipping & Delivery for more details.

Where can I find my tracking number?

When your items are shipped out, you will receive your tracking number via email providing you with a tracking number. You can track your order here: Track Your Order

Contact us if you have any question or need any assistance.

What if the item I ordered arrives broken or damaged?

We'll make it up to if you in the case that it does. We take great care in selecting the manufacturers of our curated collections. If you discover a flaw or fault in the item please contact us within the first 7 days of receiving that item and we'll work it out with you.

Where do you ship from?

We ship out from fulfillment centers in the United States, Eastern Asia and Western Europe; whichever is nearest to you. If the item you've purchased is out of inventory in your nearest location, we'll send it directly from our production lines at the same delivery times as stated in our shipping section.

Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go.